Privacy Policy
S2S Sports Australia
Last updated: 7 October 2026
1. About us
S2S Sports Australia is operated by Robert Brian Mitchell Vai, trading as S2S Sports Australia ABN 13 837 798 592 (“we”, “us” or “our”).
This policy explains how we collect, hold, use and disclose personal information when you visit our website, make an enquiry, register for a programme or participate in our coaching, academies, clinics and other activities.
We respect your privacy and handle personal information in accordance with Australian privacy laws that apply to our business.
2. Information we collect
Depending on your interaction with us, we collect information needed to respond to enquiries, administer bookings and deliver our programmes. This may include:
Parent, guardian and participant names and contact details.
Participant age, location, programme preferences and relevant sporting experience.
Registration, booking and payment information.
Enquiries, correspondence, feedback and complaints.
Photographs, videos and associated consent records.
Medical or accessibility information reasonably necessary to support safe participation, as explained below.
Website information collected through cookies and tracking technologies is addressed in section 9.
3. How we collect information
We generally collect personal information directly from you through enquiries, registration and booking forms, our website, email, telephone, social media messages and in-person interactions.
We also receive information you submit through our Facebook or Instagram lead forms. For junior participants, information is generally provided by a parent or guardian.
If you provide information about another person, please ensure you have authority to do so and make them aware of this policy where appropriate.
You can make general enquiries anonymously or using a pseudonym where practical. However, if you do not provide information needed to manage a booking or support safe participation, we may be unable to provide the requested service.
4. Why we use information
We use personal information to:
Respond to enquiries and help families find suitable programmes.
Manage registrations, bookings and programme administration.
Deliver coaching, academies and clinics.
Send booking confirmations and essential programme updates.
Support safe participation and respond to incidents or emergencies.
Administer payments, refunds and related records.
Manage feedback, complaints and applicable legal obligations.
Send relevant promotional communications where we have appropriate consent or are otherwise permitted by law.
We use enquiry management and automation tools to assist with routine replies, follow-up and handover to our team. Sensitive matters, payment decisions and policy exceptions are referred to an appropriate member of our team.
Medical and accessibility information must not be used for advertising or included in our marketing AI’s knowledge base.
5. Children, medical and accessibility information
We take particular care when handling children’s personal information. We involve parents or guardians in registration and consent where appropriate, taking account of the participant’s age, understanding and applicable law.
Any medical or accessibility information we collect is limited to what is reasonably necessary to support safe participation. We seek appropriate consent to collect sensitive information unless collection is otherwise permitted or required by law.
Access is limited to authorised people who need the information to support the participant’s safety or participation. Relevant information may be disclosed to emergency responders where necessary and legally permitted.
Please tell us about changes to information that may affect safe participation. Please contact our team directly about sensitive matters rather than including medical details in advertising lead forms or general marketing conversations.
6. Photographs and videos
We photograph and film participants and use approved material for S2S social media and advertising.
For junior participants, we obtain parent or guardian permission through consent forms covering the proposed marketing uses. We use material within the scope of that permission and take account of the participant’s wishes and capacity to consent.
Permission for promotional photography and video is separate from consent to receive marketing messages.
You can contact us to withdraw permission for future promotional use. We will discuss what can be removed from channels we control and any limitations relating to material already printed, distributed or shared by others.
7. Who we share information with
We share only the information reasonably needed to deliver and administer our programmes and carry out the purposes described in this policy.
Recipients may include:
Relevant authorised staff, coaches and administrative support.
Service providers supporting our website, registrations, payments, customer records, communications and automation.
Emergency responders where necessary and legally permitted.
Authorities or other parties where disclosure is required or authorised by law.
Participant details are not shared with sponsors.
Our website and booking/payment arrangements include Squarespace, EziDebit and Afterpay, depending on the payment route selected. Click Road assists with our marketing and enquiry management setup.
8. Storage, security, overseas handling and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Some service providers store or process information outside Australia. Squarespace stores data in the United States and uses geographically distributed networks to deliver website content.
Where applicable, we take the reasonable steps required by Australian privacy law in relation to overseas disclosures.
We retain personal information for as long as reasonably necessary for the purposes for which it is held, including applicable legal, accounting, insurance and safeguarding requirements. When information is no longer needed and retention is not required by law, we take reasonable steps to securely destroy or de-identify it.
9. Cookies and website tracking
Our website is hosted by Squarespace. Cookies and similar technologies can support website functionality, security, analytics and advertising, depending on the tools enabled.
You can manage cookies through your browser and, where available, our website’s cookie settings. Disabling certain cookies may affect website functionality.
When you interact with us through Facebook, Instagram or another third-party platform, that platform also handles information under its own privacy policy.
10. Marketing communications
We intend to send families promotional communications about relevant S2S programmes, clinics and offers, where we have appropriate consent or are otherwise permitted by law.
You can opt out of promotional communications using the unsubscribe instructions provided in a message or by contacting us.
Booking confirmations and essential programme updates are handled separately from promotions. Opting out of marketing does not prevent us from sending necessary communications about an existing booking or participation.
Medical and accessibility information is not used to target advertising or promotional communications.
11. Access and correction
You can contact us to request access to, or correction of, personal information we hold about you.
We may need to verify your identity and, for requests concerning another person or a child, your authority to act.
We will consider requests within a reasonable period and in accordance with applicable law. If we cannot grant a request, we will explain why, unless legally prevented from doing so, and explain the available complaint options.
12. Privacy complaints
If you have a privacy concern, please contact us using the details below and explain what happened.
We will investigate and aim to respond within 30 days. If more time is needed, we will explain the delay and provide an update.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au. Whether the OAIC can investigate depends on its jurisdiction and the circumstances of the complaint.
13. Changes to this policy
We may update this policy when our practices or applicable requirements change. The current version will be published on our website with an updated date.
14. Contact us
For privacy enquiries, access or correction requests, or complaints:
S2S Sports Australia
Email: info@s2ssportsaustralia.com.au
Phone: 0412 895 927
Attention: Privacy enquiries
Legal business name: Robert Brian Mitchell Vai, trading as S2S Sports Australia
ABN 13 837 798 592